Returns Management

Streamlined Handling of RPM and Refurbishing

Returns product management (RPM) comes with a cost. And that cost can negatively impact your bottom line, not to mention prevent you from finding potential value. But there’s good news. This unfortunate reality of returns management can be minimized when you work with ITRenew.

Our reverse supply chain management solution starts with a thorough analysis of your current practices. We’ll find what you do well and what you can do better. The result will be a returns management solution strategy that covers inspection (no trouble found, no fault found, and warranty returns) and a plan for sorting and testing.

ITRenew’s RPM system will process returns quickly and efficiently—often within a 24-hour window. Our refurbishment process, which makes products look like new and then field tested to the required client functionality standards, are also capable of operating within the same short turnaround time.

Choosing ITRenew for your return product management needs means that you can stay competitive in your market and meet all legal disposition requirements without being forced to make costly changes to your distribution network.

The ITRENEW Returns Management Services Advantage

Choosing ITRenew as your RPM partner offers your company the chance to increase your net asset recovery, provides opportunities for up-selling, sale protection, cross-promotion, and helps lower inventory holding costs at returns centers thanks to our rapid RPM response time.

ITRenew will help your organization differentiate between different tiers of buyers in order to create customized user experiences, allow you to consolidate your single-vendor returns into one shipment, and centralize your manufacturer and extended warranty programs. What Else Does the ITRenew RPM Service Have to Offer?

• RMA support
• Warranty and lease returns
• Testing, debugging, refurbishment, and repackaging
• Fulfillment
• Disposal (including remarketing and recycling)
• Web-based inquiry and reporting, and the ability to match invoices for accurate return crediting