Support
ITRenew offers full, comprehensive life-cycle management for your data center storage needs. Our services include assessments, planning, design, implementation, troubleshooting and support.
A key differentiator for ITRenew is the technical support help desk service that we offer. ITRenew guarantees maximum uptime with our second-to-none help desk/support services. Customer expectations are met and exceeded based on our ISO 9001:2008 and ISO 14001 standards compliance. Delivering superior service on a global scale around the clock is the support infrastructure we maintain and believe in.
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Features:
- 8:00 a.m. to 5:00 p.m. Mon-Friday help desk support
- 24x7x365 enhanced help desk support available
- Certified technicians
- Hardware and Software support
- Installation assistance
- Customer satisfaction surveys completed
- Call reports available
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Benefits:
- Domestic help desk with global support capabilities
- Platform independent
- Improve your customer service
- Reduce your technical support overhead cost
- Dedicated customer satisfaction team
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Standard Support |
Premium Support | Onsite Support |
| 3 Years Hardware Supoort | 3 Years Hardware Supoort |
3 Years hardware support |
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M-F, 8:00AM-5:00PM phone support 24X7 Support Website case creation |
24x7x365 phone support 24X7 Support Website case creation Email alert monitoring |
24x7x365 phone support Email alert monitoring |
| Technical support for core software | Technical support for core software |
Technical support for case creation |
| 2 bussiness day response on advance CRU delivery | Next business day responce on advance CRU Delivery |
Same Day 4-hour response or Next Business day response on CRU delivery by our Technician |
Now that you have chosen ITRenew solution, it’s time for the installation. ITRenew offers installation, de-installation, relocation and training services for any hardware and software product. We provide expert knowledge and resources to get your systems installed quickly with minimal disruption to the work environment.
Benefits:
- Installation completed by certified Technology Systems Group field engineers
- Reduce implementation time
- Installation scheduled at customer’s convenience
- Equipment unpacked and inspected by field engineer
- Personnel can focus on core responsibilities
- Onsite training of new hardware and software
- Low cost/minimal risk
- Validation
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Data Sheets
SDS Series Datasheet
Information Security Solutions Datasheet
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Case Studies
Case Study on MedicalGroup Virtualization Disaster Recovery
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White Papers
Whitepaper VMware VAAI
Whitepaper Silent Data Corruption
Data Decommissioning